ActiveReply is web-based customer relationship management (CRM) solution for small to medium businesses, specializing in online customer service, technical support and sales force automation. With ActiveReply you can easily track and view all your communications to ensure that your customers are never left waiting for a reply. Because there is no software to download you can manage your customer service from any Internet connection. And by using the customziable styles and templates your customers will never know they have left your site.

Hostik Live Chat Service gives your web site visitors live sales and customer service - Monitor your traffic, qualify leads and engage your visitors. It's only $22.49 a month for up to 5 Operators and 3 Departments. Monitor visitor trafffic, Proactive Chat, Live Chat Support, Log Transcript. Live Chat does not requires any hardware, software, plug-ins, downloads, or programming languages installations.

This sofware is available under hosted application and can be included into your site to implement an efficient CRM tool. Customers can contact sales rep in real time for product and service enquiries and a FAQ system also is available to provide ready-made solutions. And other features like push pages, proactive survey, multiple chat window, knowledgebase, transferring chats to appropriate operators, email facility are available to handle customer support system without spending much money.

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use.

Feature: Pull, Leave & Transfer Visitors between operators; Real Time Monitoring; Built in Browser (easy integration with your website); Push Page, Push Image; Follow Me; Canned Answers (Preset Text and HTML); Audio Alerts; No plug-ins or Java VM required; Clocks; Works Everywhere.

Feature packed web based help desk. Bulletin board style communications - File attachments - Email based ticket submission with support for html-only messages and multiple file attachments - Intelligent ticket routing using departments and 4 tiers escalation model - Customer database for easy tracking of customer details like contact info or service options - Multilingual interface

Fully automated Web based help desk service. Features: unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more.

LiveHelper.com allows companies to answer their customers' questions online through real-time text and voice chat. LiveHelper is a simple, hosted solution that does not require the installation of any expensive or complex enterprise software. Your customers only need a standard Internet browser for text chat or a small 80k plugin for full duplex conversations. The Livehelper solution is provided on an Application Service Provider (ASP) basis. It requires no large scale server or software installation and can be up and running in less than thirty minutes. The Livehelper operator client can be installed on any Pentium class PC with a standard 28.8k+ Internet connection.

LiveSupportCenter is a fully featured browser based helpdesk management application designed to allow businesses to manage support requests and reduce the need for costly and time-consuming telephone support.The online helpdesk features include complete trackable ticketing system, live chat, searchable knowledge base, buit-in webmail, news and announcements, and more.